Plan for failures, hope for success!
Error Adding Reports To Crystal Reports Server
So I was Trying to add reports to Crystal Reports Server through the CMC, and I was getting an error that was not letting me upload the reports. Adding the report via InfoView did not work either, InfoView only gave you a “time out” error but I suspect in the background, it was the same as the error I was getting through the CMC
The Error Reads:
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1 |
Adding Crystal Report "Action_Request.rpt" failed. The server with kind rptappserver returned an error result. Failed to copy the report file to the report object. Refreshing the report object properties might have failed. Failed to read data from report file C:\Program Files (x86)\Business Objects\BusinessObjects Enterprise 12.0\Data\CrystalReportsRasServer\temp\{C93C02C3-9173-4345-AF0F-7FD61157203F}.rpt. Reason: Unable to launch C:\Program Files (x86)\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\ReportAdd program to add report to the system. |
So of course, I check out the SAP support forums, and most questions, if not all questions that I found went unanswered and unresolved. The SAP Notes (The Paid Support) were no help either.
After much troubleshooting, this is what I came up with to fix the issue:
- Open up the report in Crystal Reports
- From the Menu pick File -> Page Setup
- Select the check box that says “No Printer (Optimized for screen display)”
And that’s all there is to it, once you do that, “reportadd.exe” wont error out anymore. I guess this is some issue with the Crystal Report File format, but whatever the case, this is a quick and painless fix for me.
Thanks alot, Really helpful, Could you please elaborate the reason causing the error.
Thanks again!
To elaborate more on the error, what basically happens is that the Crystal Reports engine tries to get the status of the “report printer” aka “default printer” which was present on the system when the report was created, but the printer does not exist anymore. This causes the Crystal engine to error out. By setting the report to “No Printer”, it tells the Crystal Engine not to look for that report printer when opening the report.
Thank you for this. This information was not readily available on SAP site (though there were some hints). We were facing the prospect of re-writing a lot of reports without this.
Thanks again.
Im glad I could help.
Thanks so much for posting this along with an explanation. This fixed my issue that I shelved for months to address later.
HI,
We are facing the below error when we access the Desktop Intelligence report from InfoView. The report is working fine when we access from DeskI. Please help to resolve this Issue.
Error Message:
“Your request could not be completed because a failure occured while the report was being processed.Please contact your administrator.[RCIRAS0546]”